FREQUENTLY ASKED QUESTIONS
I don't have PayPal or Visa card or MasterCard
No need for you to worry. Our job is to facilitate international trade and help customers in their journey path of buying globally. You can make the payment to us using a bank transfer or cash payment. Our customer support team will provide you bank details and payment options available for you.
What are your fees for the services?
Our services fee are very low; only 10 % of total amount (product cost + delivery costs to Harare) for order value of up to $5000.
Fee discount is available on high orders over $5000, please get in touch.
Will you charge duty separately?
NO, everything you pay is agreed up front. There are no grey areas on duty and customs. This means you know exactly what your order will cost before you commit to buy.
I am in diaspora, can you deliver to my recipient?
If you are in the diaspora and have always wanted to buy your loved one a gift but was not sure how to go about it, we will deliver to your recipient. We will obtain images of proof of delivery for your own peace of mind. All you need to do is provide us with the details of your chosen recipients. Better still we can even do gift wrapping for you at a fee.
How much does shipping cost?
Our shipping to Harare is a flat value of $10 per kg. Most products will be shipped at this rate. However freight companies sometimes prefer to use volumetric weight on large products like home appliances, furniture and other large sized goods and these could be best shipped using the sea. Let us know which large item you are considering and we will provide you a quote for the different shipping options.
When will I receive my parcel?
We have a network of international shippers who deliver to Zimbabwe every week. Once you place an order please allow 14 days for the parcel to be delivered to Harare once we have received the parcel from the UK retailers. We will put your parcel on the next available cargo flight and keep you updated by email and text message.
What are your services?
Our Services include:
Procurement and Product Sourcing for individuals and companies.
Provision of online payment services for customers who don't have Visa, Mastercard Or Paypal.
Provide a UK delivery address for customers' parcels from the UK retailers.
Forwarding the parcels to Airline Cargo for delivery to Harare.
Delivering to customers' doorstep in Harare.
Where can I find a discount code.
We regularly offer discount codes to subscribers of our email list. If you want to receive the discount codes please sign up for mailing list today.
I want products from different sellers
Yes you can ask us to order from different sellers. Your parcels will be combined into a single package when we dispatch to Harare.
Can I use you for delivery only services?
Absolutely fine. This best suits customers who have their own VISA, MasterCard or PayPal accounts. You will need to have the products delivered to our address for onward forwarding to Harare , please contact us before you checkout with the seller in order to get the delivery address details that you need to put on the as recipient address. Alternatively please put into your shopping basket the ‘UK to Harare Delivery Only service’ and checkout. The delivery address is provided under product information.
Can I collect my parcel once it is in Harare?
The choice is entirely yours. Once your parcel has arrived in Harare, you do not necessarily have to come to us to get your parcels. We can deliver to your doorstep with our vehicles without charging a surcharge on delivery as long as you are within 3 km of the Harare city centre. However we appreciate that some customers with heavy parcels may prefer to collect their parcels. Please choose the delivery option that best meet your circumstances.
Can I buy for multiple recipients?
Yes you can, however when buying for multiple recipients, you need to place separate orders for each recipient. That way we can ensure that each parcel is delivered to the correct address.
Can you Gift Wrap my parcel?
Gift wrapping services provides you the option of getting us wrap your packages in gift wrapping paper. On birthdays, Christmas, weddings and other gift-giving occasions, there may be many presents to wrap and never enough time. Or you may want us to send your present straight to your recipient but you want them to know your parcel is a special gift when they open it. We are able to gift wrap your parcel. Gift wrapping themes available to order are Christmas, Valentine, Birthday, Congratulations, Wedding. The gifts will be neatly wrapped in a gift wrapping paper with your message printed and put inside the parcel. This will then be put in in plan packaging such that when your recipients opens the parcel, it will be a real moment of surprise and joy. Why not order your gift wrapping service today. Note – in order to have your parcels gift wrapped, you need to add Gift wrapping into the shopping cart.
We do not store credit card details nor do we share financial details with any 3rd parties.
Offline Payments - Flow and Delivery Policy
For offline payments, once you have confirmed that you would like to proceed with the order, we will require a 50% deposit payment. The balance is payable on delivery. Upon deposit payment, we will purchase the products from the UK retailers. We will let you know once we have received the goods and we will then use economy cargo planes to ship the goods to Harare. Delivery is made in Harare within 14 days after we have received the parcels from UK retailers. Once the parcels is ready for delivery in Harare, we will send you a message for delivery arrangements.
Refund / Cancellation Policy
If you change your mind about the purchase, please send us an email as soon as possible. We will only be able to cancel the orders for products that have not yet been dispatched to Harare. In the case of cancellation, the customer shall bear all costs associated with cancellation, including retailer's cancellation fee and return postage to the retailers. We do not charge cancellation fee. Once an order is cancelled, the refund is processed within 3 business days into the original method used for payment. If you have paid by cash, we will email you within 3 days with details of how to arrange the deposit refund collection.